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Featured Case Studies

To see how UPS synchronizes commerce for its customers every day, read the case studies below.

 adidas
 Crown Premiums
 Deer Stags
 Fabricut
 G3 Genuine Guide Gear
 Kingsdown
 LUSH
 Nikon
 Skirts Plus
 TeddyCrafters
 Consumer Products Manufacturer
 Manufacturer of Seasonal Consumables
 Premium Beer Importer and Distributor
 U.S. Distributor of Periodicals


adidas
Going for the Gold in Customer Service
Challenge Improve the supply chain performance of a leading athletic apparel company to accommodate rapid growth and efficiently meet the requirements of major retailers and team distributors throughout the United States.
Solution Consolidate the distribution system into a single, streamlined network, outfitted with automated inventory and order fulfillment systems to allow the company to rapidly scale its services and add enhancements to the supply chain as needed.
Results
  • Increased order accuracy rate
  • Boosted on-time delivery performance
  • Enhanced visibility throughout supply chain
  • Improved customer satisfaction
  • Added flexibility to operations
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Crown Premiums
Keeping the Good Times Rolling at Crown Premiums
Challenge
  • Streamline supply chain to get goods to market faster
  • Reduce administrative requirements
  • Improve service levels
Solution
  • Implement UPS Trade DirectSM Ocean as a one-stop supply chain solution
  • Integrate UPS Trade DirectSM Cross Border for uninterrupted flow-through to Canadian destinations
Results
  • Delivery times reduced as much as three weeks
  • Increased administrative efficiency and accuracy
  • Improved customer satisfaction due to reduced product damage
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Deer Stags
Deer Stags Steps Up Service with Flexible Supply Chain
Challenge Comply with strict vendor requirements set by Deer Stags' retail customers for the labeling, packaging and delivery of footwear, and adapt rapidly to ongoing changes to these requirements.
Solution A flexible, synchronized supply chain, with a worldwide network, that can quickly adapt and tailor advanced technology and specialized services to meet changing business needs.
Results
  • Three major retailers honored Deer Stags as footwear "Vendor of the Year"
  • Gained new vendor compliance capabilities with broad applications
  • Enhanced potential to expand business
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Fabricut
Fabricut Speeds Delivery to Stay a Cut Above the Competition
Challenge Reduce delivery cycles of European-made fabrics and furnishings to U.S. wholesale customers to improve service without having to raise prices.
Solution Switch from an ocean freight import model to air freight, leveraging the buying power of a global logistics provider to negotiate air rates and cost-effectively manage a streamlined, end-to-end solution.
Results
  • Reduced delivery cycle by four to six weeks
  • Enhanced customer service
  • Improved cash flow
  • Lowered inventory costs
  • Strengthened opportunity to expand market share
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G3 Genuine Guide Gear
G3 Geared for Smooth, Efficient Cross-Border Passage
Challenge Through UPS Trade DirectSM Cross Border, boost efficiency and reduce costs in the shipment of high-end backcountry ski equipment from Canada to hundreds of specialty shops and resorts throughout the United States.
Solution Consolidate shipments in Canada before moving them through customs, then pick-and-pack individual orders in the United States and ship them at domestic rates.
Results
  • Significantly reduced overall transportation costs
  • Reduced customs brokerage costs
  • Streamlined and accelerated supply chain
  • Enhanced customer service
  • Expanded opportunities to grow business
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Kingsdown
Kingsdown Finds Dream Solution in High Tech Fleet Management
Challenge Maximize efficiency and tighten inventory controls while providing premium service in the delivery of high-end bedding products to retailers.
Solution Dedicated contract carriage (DCC) equipped with advanced transportation technology that increases visibility and data access throughout the supply chain.
Results
  • Reduced overall transportation costs
  • Increased on-time delivery rate
  • Enhanced inventory control
  • Improved customer service and key performance metrics
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LUSH
LUSH Showers U.S. Market with Enhanced Service
Challenge Add speed and efficiency to the processing and delivery of online orders of bath products from Canada to U.S. consumers, in a way that enhances customer service while also reducing costs.
Solution Through UPS Trade DirectSM Cross Border, automate and integrate customer and shipping systems, consolidate shipments prior to cross-border transport, then send individual orders to their final destinations at domestic rates.
Results
  • Accelerated order fulfillment
  • Enabled customers to track their orders online
  • Increased accuracy of orders
  • Improved inventory control
  • Generated significant transportation savings
  • Reduced customs brokerage costs
  • Boosted labor productivity
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Nikon
Nikon Focuses on Supply Chain Innovation and Makes New Product Distribution a Snap
Challenge Design and implement new distribution strategy to introduce Nikon product line.
Solution Integrated system for managing inbound air and ocean freight, repackaging and kitting products for final distribution.
Results
  • Significantly shortened Nikon's supply chain
  • Increased speed to market
  • Enabled higher level of service to retailers
  • Improved product visibility across the supply chain
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Skirts Plus
Skirts Plus gets hooked on UPS and reels in savings
Challenge Skirts Plus needed to streamline shipments from its manufacturer in Vietnam to its customers in the U.S. in order to improve efficiency, save money and reduce the paperwork load for international shipments.
Solution
  • Reduce time spent preparing shipment with WorldShip®
  • Consolidate multiple orders into one shipment with UPS Trade Direct Air®
  • Track shipments from Vietnam to the customer’s doorstep with Flex® Global View
  • Simplify account processing and keep all charges on one bill with UPS’s billing solutions
Results
  • Automated shipment preparation
  • Accelerated customs clearance
  • Improved shipment tracking
  • Reduced shipping costs by 15 to 18 percent
  • Streamlined distribution and billing processes
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TeddyCrafters
Inbound Distribution Management Increases Flexibility in a Challenging Retail Environment
Challenge Manage transportation and distribution of supplies sourced in Asia and the U.S. for fast-growing retail chain.
Solution Comprehensive inbound distribution system that improves inventory management and replenishes retail outlets on a weekly basis.
Results
  • Provides lower costs than internally managed distribution
  • Allows company to focus resources on other business challenges
  • Offers flexibility to expand operation as company grows
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Designer and Manufacturer of Consumer Products
Inventory Controls Gird Retailer-Wholesaler for Efficient Growth
Challenge Improve planning and forecasting capabilities for a successful manufacturer, retailer, and wholesaler of consumer products to help the company satisfy customer requirements more efficiently.
Solution Rank individual SKUs by their revenue contribution indexes, then use these rankings to develop a statistical inventory management process and formalize sales and operations planning.
Results
  • Gained precise tools and methods to improve inventory management
  • Developed systematic way to improve overall service level
  • Determined potential SKUs for rationalization
  • Created guidelines for fact-based sales and operations planning
  • Identified $9 million in potential annual savings
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Manufacturer of Seasonal Consumables
Optimized Routing Steers Delivery Fleet to Major Savings
Challenge Determine the most efficient way to expand the capacity of a delivery fleet for a consumable product, so that the fleet can handle a seasonal spike in demand.
Solution Establish work standards and employ specialized technology to optimize delivery routes and manage time and resources more efficiently.
Results
  • Established work standards for delivery fleet
  • Introduced technology for optimal routing and more effective field management
  • Demonstrated that a leaner fleet could effectively handle peak season
  • Identified $16 million in potential annual savings
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Premium Beer Importer and Distributor
Premium Beer Promoter Taps Process Improvements
Challenge Improve efficiencies in the production and delivery of promotional products for a premium beer label while maintaining their standards for high quality.
Solution Centralize and simplify the planning and ordering process for the products and outsource high-end items to suppliers who can ship directly to customers.
Results
  • Raised accuracy and on-time delivery rates of shipments to 99.9 percent
  • Lowered distribution costs nearly 15 percent
  • Improved product price points by four to 20 percent
  • Reduced waste and redundancies throughout the system
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U.S. Distributor of Periodicals
Hand-held Fleet Technology Puts Savings in Distributors Grip
Challenge Quickly design and launch a system of delivery fleet technology to enhance service and reduce costs for a company that distributes periodicals to thousands of outlets throughout three states.
Solution Tailor a hand-held technology system that can quickly deliver a basic solution to boost driver performance and track product flow, with the capacity to add more complex features for further savings and service enhancements.
Results
  • Completed successful pilot program within tight timeframe
  • Gained ability to significantly boost fleet efficiency and customer service
  • Tapped automation to improve tracking of products, information, and funds
  • Identified $6.5 million in potential annual savings
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