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Featured Case Studies

To see how UPS synchronizes commerce for its customers every day, read the case studies below.

 Kingsdown


Kingsdown
Kingsdown Finds Dream Solution in High Tech Fleet Management
Challenge Maximize efficiency and tighten inventory controls while providing premium service in the delivery of high-end bedding products to retailers.
Solution Dedicated contract carriage (DCC) equipped with advanced transportation technology that increases visibility and data access throughout the supply chain.
Results
  • Reduced overall transportation costs
  • Increased on-time delivery rate
  • Enhanced inventory control
  • Improved customer service and key performance metrics
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 Overstack


Overstock
Challenge
  • Increased sales were stressing Overstock.com's existing warehouse space in Salt Lake City, Utah
  • Returns were becoming increasingly complex and costly to manage for east coast customers Logistics solutions:
  • UPS collaborated closely with Overstock.com to develop a returns solution using the UPS facility in Hebron, Kentucky for all east coast inbound/ outbound returns volume
  • Overstock.com and UPS blended world-class returns expertise and technologies, while UPS provided the warehousing, transportation and staff to process tens of thousands of returns each month
Results
  • Enhanced overall customer experience
  • Faster, more accurate returns and exchanges
  • Faster customer refunds and credits
  • Improved efficiency and reduced costs
Read Read Complete Case Study (308KB)


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