Prompt. Professional. Reliable round-the-clock. Customers demand expert service when they call for on-site technical support. Whether responding to a complex emergency order or to a routine maintenance request, your company must consistently deliver top-quality field tech support.

Boost productivity of your field engineers
Field engineers are among your companys most valuable assets. By leveraging a team of certified technicians, available 24 hours a day, you can reserve your field engineers for the most complex, mission-critical repairs, boosting productivity and minimizing field service costs. UPS Supply Chain Solutions manages technicians that are certified to perform on-site repairs, software and hardware upgrades, swap-outs, installations, preventive maintenance and other applications.

Our field tech support and call center services are managed by a single operating system to deliver consistent service for everything from one-time installation projects to ongoing maintenance and time-critical repairs. At the heart of the system is our dedicated 24x7 call center, providing a single point of contact for routine service as well as emergency orders. Our call center can act as a first-step resolution point to relieve your companys help desk or to handle work orders from start to finish.